Cookzy — Terms of Use

1. Accounts and membership

If you create an account in the Mobile Application, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services.

Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill.

If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

2. Eligibility and your representations

To use the Cookzy Mobile Application or its Services, you represent and warrant that you are at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872. The Services are not intended for persons below the age of 18.

If you access the Mobile Application on behalf of another person, household, or entity (for example, booking a cook for a parent or for the household you reside in), you further represent that you have full authority to bind that person, household, or entity to this Agreement, and "you" includes that person, household, or entity for all purposes of this Agreement.

You also represent and warrant that the information you provide (including your name, contact number, address, dietary or allergy information, and payment details) is accurate, current, and complete, and that you will keep it accurate, current, and complete during your use of the Services. We may rely on the information you provide for all communications, matching, billing, and dispute-resolution purposes.

3. User content, reviews, and ratings

We do not own any data, information or material ("Content") that you submit in the Cookzy Mobile Application in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content.

We may monitor and review Content in the Cookzy Mobile Application submitted or created using our Services by you. Unless specifically permitted by you, your use of the Cookzy Mobile Application does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.

But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you.

Any review, rating, photograph, or comment you post about a cook or about the Services must be truthful, based on your direct first-hand experience, and must not be defamatory, abusive, harassing, threatening, obscene, invasive of privacy, or otherwise unlawful. Cookzy acts as an intermediary in respect of such Content and does not endorse it. We may, in our sole discretion and without notice, remove, edit, decline to publish, or restore any such Content. You alone are responsible for any legal consequence (including any defamation, privacy, or labour-law claim) arising from Content you submit, and you indemnify Cookzy in respect of any such claim.

Without limiting any of the foregoing, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

4. Content and recovery

Account closure, retained records, and data requests are described in our Privacy Policy. Do not rely on the Mobile Application as your only copy of important records; recovery of deleted content is not guaranteed.

5. Service availability and modifications

Changes to the Services do not remove purchased benefits without any remedy due under Section 12, the Refund Policy, or applicable law. Payment and service failures remain eligible for review.

The Mobile Application and its Services are provided on a continuing basis but availability is not guaranteed. We may at any time, with or without prior notice, suspend, withdraw, modify, restrict, or discontinue any part of the Services — including specific plans, features, geographies, prices, daily limits, or cook listings — for maintenance, security, regulatory, commercial, or technical reasons.

Where reasonably practicable, we will publish notice of planned downtime or material changes to the Services in the Mobile Application. We are not liable for any loss arising from unavailability, downtime, latency, or modifications to the Services, except to the extent such liability cannot be excluded under applicable law.

6. Links to other mobile applications

Although Cookzy Mobile Application may link to other mobile applications, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked mobile application, unless specifically stated herein.

Some of the links in the Mobile Application may be "affiliate links". This means if you click on the link and purchase an item, Cookzy will receive an affiliate commission.

We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their mobile applications. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties.

You should carefully review the legal statements and other conditions of use of any mobile application which you access through a link from this Mobile Application. Your linking to any other off-site mobile applications is at your own risk.

7. Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Cookzy Mobile Application or its Content:

• (a) for any unlawful purpose;
• (b) to solicit others to perform or participate in any unlawful acts;
• (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related mobile application, other mobile applications, or the Internet;
• (h) to collect or track the personal information of others;
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose;
• (k) to interfere with or circumvent the security features of the Service or any related mobile application, other mobile applications, or the Internet;
• (l) to circumvent or bypass any plan, fee, daily call limit, or geographic limit (for example, by creating multiple or fake accounts, sharing accounts, automating contact requests, or using the Mobile Application from outside its supported regions); or
• (m) to copy, store, redistribute, publish, sell, or commercially exploit any cook profile, contact detail, photograph, or listing obtained through the Mobile Application, or to introduce, refer, or transfer any cook listed on the Mobile Application to any competing service or directory.

We reserve the right to terminate your use of the Service or any related mobile application for violating any of the prohibited uses, and to seek any other remedy available to us in law or equity.

8. Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Cookzy or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Cookzy.

All trademarks, service marks, graphics and logos used in connection with our Mobile Application or Services, are trademarks or registered trademarks of Cookzy or Cookzy licensors. Other trademarks, service marks, graphics and logos used in connection with our Mobile Application or Services may be the trademarks of other third-parties.

Your use of our Mobile Application and Services grants you no right or license to reproduce or otherwise use any Cookzy or third-party trademarks.

If you provide us with any suggestions, ideas, feedback, feature requests, or proposed improvements relating to the Mobile Application or Services ("Feedback"), you agree that the Feedback is non-confidential and you grant us a perpetual, irrevocable, royalty-free, worldwide, sub-licensable licence to use, copy, modify, publish, and incorporate the Feedback into the Services and our business without any obligation, attribution, or compensation to you.

9. Disclaimer of warranties

To the fullest extent permitted by applicable law, the Cookzy Mobile Application, the Services, the cook listings, and all content, information, badges, ratings, and recommendations made available through them are provided "as is" and "as available", without any warranty, representation, condition, or guarantee of any kind, whether express, implied, statutory, or otherwise.

Cookzy specifically disclaims, to the maximum extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, completeness, currency, non-infringement, and uninterrupted, error-free, secure, or virus-free operation. We do not represent or warrant that any cook listed on the Mobile Application will accept your engagement, attend on the agreed schedule, perform satisfactorily, remain available for any period, or meet any specific dietary, religious, hygiene, or quality requirement of yours.

No advice or information, whether oral or written, that you obtain from Cookzy or through the Services creates any warranty not expressly stated in this Agreement.

10. Limitation of liability

Nothing in this section limits refunds due under Section 12 and the Refund Policy, or any liability or remedy that cannot be limited under applicable law.

To the fullest extent permitted by applicable law, in no event will Cookzy, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for:

• (a) any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Cookzy has been advised as to the possibility of such damages or could have foreseen such damages.

To the maximum extent permitted by applicable law, the aggregate liability of Cookzy and its affiliates, officers, employees, agents, suppliers and licensors, relating to the Services will be limited to an amount equal to the greater of ₹100 (Indian Rupees One Hundred) or the amounts actually paid by you to Cookzy in the one (1) month period immediately preceding the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

11. Indemnification

You agree to indemnify, defend, and hold Cookzy and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to (a) your Content; (b) your use of the Cookzy Mobile Application or Services; (c) your engagement of, or dealings with, any cook listed on the Mobile Application; (d) your breach of this Agreement or any policy referenced in it; or (e) your willful misconduct, gross negligence, or violation of applicable law.

12. Plans, fees, and refunds

Prices, plan validity, and the payment breakdown are shown at purchase. All fees are GST-inclusive.

• Cookzy Direct: Fees are non-refundable once the plan is activated. Not finding, reaching, or hiring a cook, changing your mind, or leaving the plan unused does not qualify for a refund.
• Concierge Assist: Fees are non-refundable once the add-on is activated. Unsuccessful outreach, not hiring, unused requests, or cancellation of an outreach request does not qualify for a refund.
• Concierge Managed: Before a cook starts regular work, you may request a refund if you end the search. Concierge will also initiate a refund without a customer application if it confirms that it cannot fulfil the request.

The Managed refund is the Cookzy Managed Add-on amount actually paid after discounts, less ₹500 for each distinct cook who visited your home, met your agreed requirements, was available and ready to join, and was rejected by you. Each cook counts only once; a cooking trial is not required. Suggestions, calls, interviews without a home visit, no-shows, unsuitable cooks, and cooks who decline do not count.

If a cook declines or backs out before starting regular work, Concierge will seek a replacement. If it cannot fulfil the request, it will initiate a refund using the same calculation. If no cook meets the deduction conditions, the full Cookzy Managed Add-on amount actually paid after discounts is refundable. Deductions cannot exceed that amount, and no extra amount is payable. Direct fees and earlier Assist payments are excluded from this Managed refund, including when Direct and Managed were paid for together.

The Managed fee is non-refundable once a cook starts regular work. Concierge will initiate eligible refunds within seven calendar days of your request or its confirmation that it cannot fulfil the request. Bank and payment-provider credit times are separate and may vary.

See the Refund Policy for full conditions and refund contact details. Refunds are assessed under the terms, disclosures, and commitments made at the time of purchase. Nothing in these rules limits your rights or remedies under applicable law.

13. Payments and data sharing

Your name, contact information, and transaction details are shared with Razorpay Payments Pvt. Ltd. as needed to process your payment. See our Privacy Policy for other data processing and sharing.

Approved monetary refunds are returned to the original payment method unless payment-provider rules or applicable law require otherwise. Refunds are not automatically replaced with in-app credits. Processing times depend on the payment provider and bank.

14. Independent cooks and direct dealings

Cooks listed on the Cookzy Mobile Application are independent service providers. They are not employees, agents, partners, franchisees, or representatives of Cookzy, and Cookzy does not direct, supervise, or control the cooking services they provide to you.

For Direct and Concierge services, all hiring decisions, scope of work, schedule, salary, advance payments, security deposits, bonuses, tips, and any other consideration are agreed and exchanged directly between you and the cook. Cookzy does not collect, hold, escrow, route, guarantee, or process any such payment, and is not a party to that arrangement.

Before you call a cook, the Mobile Application displays the following advisory: "IMPORTANT: Pay advance to the cooks at your own discretion and risk." By calling a cook and proceeding to engage their services, you acknowledge this advisory and accept that any advance, deposit, or salary paid to a cook is at your sole risk.

To the fullest extent permitted by applicable law, Cookzy shall not be liable for, and you agree to release Cookzy from, any claim, demand, or loss arising out of or relating to:

• (a) any advance, deposit, salary, or other amount paid by you directly to a cook, including non-refund, misappropriation, or non-performance after such payment;
• (b) any failure by a cook to commence work, complete agreed services, attend on the agreed schedule, serve a notice period, or meet quality expectations;
• (c) any dispute over wages, leave, replacement, food preferences, or other terms negotiated directly with the cook;
• (d) any loss, damage, theft, injury, or misconduct caused by a cook at your premises; or
• (e) any income tax, professional tax, ESI, PF, gratuity, or other statutory liability associated with engaging a cook directly.

Amounts paid to Cookzy for Direct or Concierge are governed by Sections 12 and 13 and the Refund Policy. This section concerns amounts you pay directly to a cook.

Reporting a cook

If a cook you contacted through the Mobile Application has taken an advance and refused to work, behaved improperly, or otherwise breached the arrangement you made with them, you may report the cook to us at [email protected]. We may, at our sole discretion and without any obligation to do so, review the report and take action such as warning, restricting, or removing the cook from the Mobile Application.

Reporting a cook to Cookzy does not entitle you to a refund of amounts paid directly to the cook, and does not transfer the cook's obligations to Cookzy. Recovery of advances paid to a cook is a matter between you and the cook, and you may pursue available legal remedies (including civil claims and, where applicable, complaints to the local police) directly against the cook.

To reduce risk, we recommend that you (i) avoid paying large advances before the cook has commenced work, (ii) keep written records (including chats and receipts) of any amount paid and any commitment given by the cook, and (iii) verify the cook's identity documents before transferring money.

15. Background checks, food safety, and on-premise services

Identity and background verification

Where we display verification badges, document checks, or similar indicators against a cook's profile, those indicators reflect only the limited information made available to Cookzy at the time of listing (for example, a self-declared identity document or address). They are not a comprehensive criminal, financial, employment, medical, immigration, or character background check. We do not represent that any cook is fit, safe, or trustworthy to admit into your home, and we do not guarantee the accuracy, completeness, or currency of any verification indicator.

You are solely responsible for satisfying yourself, before engaging any cook, of their identity, antecedents, and suitability for the work and the household environment. We strongly recommend that you verify a government-issued photo identity document on the cook's first visit and retain a copy for your records.

Food safety, hygiene, and dietary requirements

Cooks prepare food at your discretion using ingredients, utensils, and equipment that you typically provide. Cookzy is not a food business operator within the meaning of the Food Safety and Standards Act, 2006, does not procure, supply, store, or transport food, and does not control any cook's preparation, storage, or hygiene practices.

You are responsible for informing the cook of any allergies, food intolerances, dietary restrictions, religious or cultural food preferences, and special instructions for any person who will consume the food prepared. Cookzy shall not be liable for any food-borne illness, allergic reaction, contamination, spoilage, or dietary non-compliance arising from food prepared by a cook engaged through the Mobile Application.

On-premise services and household property

Cooks engaged through the Mobile Application typically perform services at your premises. You are responsible for the safety and condition of those premises, for safeguarding cash, jewellery, and valuables, for supervision of minors, elderly persons, and pets, and for any insurance you consider appropriate. Cookzy shall not be liable for theft, loss, breakage, accident, injury, or property damage occurring at your premises in connection with a cook's engagement, except to the extent such liability cannot be excluded under applicable law.

16. Force majeure

Cookzy shall not be liable for any failure or delay in performing its obligations under this Agreement to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, earthquake, epidemic or pandemic, war, riot, civil unrest, strikes, terrorist activity, government action, regulatory change, network or power failure, denial-of-service attack, or failure of third-party telecommunications, hosting, identity-verification, or payment infrastructure. We will resume performance as soon as reasonably practicable once the cause is removed.

17. Account closure and termination

You can request account closure through the available in-app deletion option or by emailing [email protected]. We may verify your identity. The Privacy Policy explains account deletion and retained records.

Closure ends account access and does not by itself create a refund entitlement. It does not cancel an otherwise valid refund request or any right required by applicable law. Refund eligibility follows Section 12 and the Refund Policy.

We may suspend or terminate access for a breach of these Terms, legal requirements, or security or misuse concerns. Any service failure or discontinuation remains subject to the Refund Policy and applicable law. Provisions that must continue by their nature, including payment, privacy, liability, and dispute provisions, survive closure.

18. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable.

If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

19. Dispute resolution

This Agreement is governed by the applicable laws of India. Subject to mandatory consumer forums and other rights under applicable law, courts in Rajasthan, India have jurisdiction over disputes under this Agreement.

Please raise disputes with our Grievance Officer so we can attempt resolution. This does not prevent you from approaching a competent authority or exercising any right under applicable law.

20. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for the Cookzy Mobile Application is:

• Name: Palkesh Jain
• Designation: Grievance Officer, Cookzy
• Email: [email protected] (please use the subject line "Grievance")
• State: Rajasthan, India

Complaints relating to content on the Mobile Application, breach of this Agreement, suspension or removal of your account, or violation of your rights under applicable law may be sent to the Grievance Officer. We will acknowledge receipt of a complaint within twenty-four (24) hours and dispose of it within fifteen (15) days from the date of receipt, in line with applicable rules.

21. Changes and amendments

We may revise these Terms and will identify the revision date. Changes take effect when published, subject to any notice or consent required by applicable law. Revised purchase and refund rules apply only to subsequent purchases where disclosed before payment; they do not retrospectively remove purchase-time promises or existing rights.

22. Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Cookzy Mobile Application or its Services you agree to be bound by this Agreement.

If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Cookzy Mobile Application and its Services.

23. Miscellaneous

Notices

Any notice we are required to send to you under this Agreement may be sent to the email address or phone number registered with your account, or posted as an in-app notice within the Mobile Application, and will be deemed received on the same day. Notices to Cookzy must be sent to [email protected] and will be deemed received only upon our written acknowledgement.

Assignment

You may not assign or transfer your rights or obligations under this Agreement, in whole or in part, without our prior written consent. Cookzy may freely assign or transfer its rights and obligations under this Agreement, including in connection with a merger, acquisition, reorganisation, financing, or sale of all or part of its assets, without your consent and without notice.

Entire agreement

This Agreement, together with the documents it incorporates by reference (including the Refund Policy and the Privacy Policy) and the plan terms and disclosures displayed in the Mobile Application at the time of purchase, constitutes the agreement for the relevant purchase and use of the Services. Later revisions do not retrospectively remove the terms, disclosures, or promises made for an earlier purchase, or rights that cannot be excluded under applicable law.

No waiver

Our failure or delay in enforcing any provision of this Agreement is not a waiver of that or any other provision, and does not prevent us from enforcing it later. Any waiver must be in writing and signed by an authorised representative of Cookzy to be effective.

No third-party beneficiaries

This Agreement is between you and Cookzy. No other person or entity (including any cook listed on the Mobile Application) is entitled to enforce any provision of this Agreement.

Headings and interpretation

Section titles are for convenience only and do not affect the interpretation of this Agreement. References to a "Section" are to a section of this Agreement unless otherwise stated. The English version of this Agreement controls in the event of any inconsistency with a translation.

24. Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, please reach out:

[email protected]