Cookzy — Refund Policy

Applies to Assurance and Assistance plans. Last updated: 15-Nov-2025

Overview

Cookzy offers two paid plans — Assurance (self-service access to cook profiles) and Assistance (hands-on matching by our ops team). Because the services differ in nature, refund rules vary accordingly. This document explains when refunds are allowed and when they are not.

1. Assurance Plan (Self‑Service)

Refund Eligibility: Non-refundable.

Why it is non‑refundable

  • Assurance provides immediate access to curated, verified cook profiles and contact details; this is a delivered digital product once activated.
  • Availability of cooks changes in real time and cannot be guaranteed for a specific slot. Listings reflect current data but are subject to change.
  • Because the core value is access to profiles (not a guaranteed placement), the service is treated as consumed upon activation and is therefore non-refundable.

If you would like a more flexible option with higher guarantee of placement, consider upgrading to the Assistance plan.

2. Assistance Plan (We Find Cooks for You)

Assistance includes active support from our operations team to find and arrange cooks. Refunds are permitted in limited, well-defined circumstances — but not when the customer declines suitable options without valid reasons.

Refund — Allowed

  • No suitable cook is found within the defined service period (typically 30 days).
  • Repeated cancellations from cooks prevent completion despite documented efforts by Cookzy ops.
  • Cookzy is unable to arrange any trial/interaction despite reasonable effort.

Refund — Not Allowed

  • A suitable cook was arranged, but the customer missed or repeatedly rescheduled the trial without valid reason (e.g., family emergency, medical issues).
  • The customer changes requirements mid-process (for example, change in daily timing or budget) and rejects the matches based on new criteria.
  • Customer requests refund for personal reasons unrelated to service delivery (e.g., changed plans, no longer needs a cook).
  • Customer rejects all matching cooks despite them meeting the original brief without providing specific, valid objections.

Definition of Service Delivery

Assistance is considered delivered when Cookzy arranges a trial or interaction with at least one suitable cook who matches the requirements shared at the time of purchase.

Once service is delivered as defined above, the customer is no longer eligible for a refund.

3. Timeline for Refund Requests

  • Refund requests must be raised within the active validity of the purchased plan.
  • Requests raised after the service period ends are not eligible for review.

4. Refund Processing

  • Approved refunds are issued to the original payment method, unless payment/gateway rules require otherwise.
  • Typical processing time: 5–7 working days (varies by bank/gateway).

5. Prevention of Misuse

To protect customers and maintain platform integrity, we may deny refunds or suspend accounts in cases of suspected misuse, including:

  • Excessive or repeated refund requests.
  • Misrepresentation of facts or failure to cooperate during the matching/trial process.

6. Need help?

If you believe your case qualifies for a refund or need clarification, please contact our support team:

contact@cookzy.in

Our support team reviews each request carefully and aims for fair, timely resolution.