Cookzy — Refund Policy

1. Cookzy Direct

Cookzy Direct fees are non-refundable once the plan is activated.

Not finding, reaching, or hiring a cook, changing your mind, or leaving the plan unused does not qualify for a refund.

2. Concierge Assist add-on

Concierge Assist fees are non-refundable once the add-on is activated.

Unsuccessful outreach, not hiring, unused requests, or cancellation of an outreach request does not qualify for a refund.

3. Concierge Managed add-on

You may request a refund if you end the search before a cook starts regular work. If Concierge confirms that it cannot fulfil your request, it will initiate the refund without requiring you to apply.

Refund amount = Cookzy Managed Add-on amount actually paid after discounts − ₹500 for each eligible cook.

The ₹500 deduction applies once per distinct cook who:

• Visited your home;
• Met your agreed requirements and was available and ready to join; and
• Was rejected by you.

Suggestions, calls, interviews without a home visit, no-shows, unsuitable cooks, and cooks who decline do not count.

If a cook declines or backs out before starting regular work, Concierge will seek a replacement. If it cannot fulfil the request, it will initiate the refund using the calculation above.

If no cook meets the deduction conditions, the full Cookzy Managed Add-on amount actually paid after discounts is refundable. Deductions cannot exceed that amount, and you will not be charged extra. Direct fees and earlier Assist payments are excluded from the Managed refund, including when Direct and Managed were paid for together.

The Managed fee is non-refundable once a cook starts regular work.

4. Refund initiation and processing

Concierge will initiate an eligible refund within seven calendar days of your refund request or its confirmation that it cannot fulfil the request.

Refunds are returned to the original payment method unless payment-provider rules or applicable law require otherwise. Bank and payment-provider credit times are separate from this initiation period and may vary.

5. Refund requests

Request a refund through your Concierge.